Privacy Policy
At 5kbd, your privacy matters. Learn how we handle your personal information with transparency, care, and industry-leading security standards.
This Privacy Policy explains how 5kbd collects, uses, stores, and protects the personal information of users who access our online casino and sports betting platform at 5kbd.ws. We are committed to safeguarding your privacy in full compliance with applicable data protection principles. By accessing or using 5kbd, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the platform immediately.
SSL Encryption
All data transmissions are protected with 256-bit SSL encryption to keep your information secure.
Data Protection
We store your personal data on secured servers and apply strict access controls to prevent unauthorised use.
Transparency
We clearly explain what data we collect and why, with no hidden agendas or undisclosed data sharing.
No Third-Party Sale
We never sell your personal information to third parties for marketing or commercial purposes.
User Rights
You have the right to access, correct, or request deletion of your personal data held by 5kbd at any time.
Cookie Controls
You can manage or disable cookies through your browser settings at any time without affecting core site functionality.
1. Who We Are
5kbd is an online casino and sports betting platform operated for players based in Bangladesh. Our platform is accessible at 5kbd.ws and provides a comprehensive range of gaming services including cricket betting, live casino games, slots, and crash games. When you register and use our services, we act as the data controller responsible for how your personal information is processed.
We are committed to handling your data responsibly and with integrity. If you have any questions about our data practices, you may contact us at the support email listed in our footer.
2. Information We Collect
To provide you with a safe, personalised, and compliant gaming experience, 5kbd collects the following categories of personal data when you register or use our platform:
- Identity information: full name, date of birth, and national identification details required for age verification (players must be 21 years or older).
- Contact information: email address, mobile phone number (used for bKash, Nagad, or Rocket payment verification), and residential address in Bangladesh.
- Financial information: transaction records, deposit and withdrawal history, payment method identifiers (e.g. mobile wallet IDs), and account balances. We do not store full card numbers.
- Technical information: IP address, device type, browser version, operating system, and cookie identifiers collected automatically when you access our platform.
- Behavioural information: betting history, game preferences, session duration, and responsible gaming activity such as self-imposed limits or cooling-off periods.
3. How We Use Your Information
The personal data we collect is used strictly for legitimate purposes directly related to the operation of the 5kbd platform. We do not process your data for any purpose incompatible with those stated below.
Primary uses include: account registration and management; identity and age verification (21+ compliance); processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods; providing customer support; detecting and preventing fraud, money laundering, and unauthorised access; personalising your gaming experience; and sending service-related communications such as account notifications and security alerts.
4. Legal Basis for Processing
We process your personal data on one or more of the following legal grounds, depending on the specific purpose of processing:
- Contractual necessity: processing required to fulfil our agreement with you, including account management, payment processing, and game provision.
- Legitimate interests: fraud prevention, platform security, responsible gaming monitoring, and internal analytics to improve our services.
- Consent: where we have sought and received your explicit consent, such as for optional marketing communications. You may withdraw consent at any time by contacting our support team.
5. Sharing Your Information
5kbd does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your data only in the following limited and necessary circumstances:
Trusted service providers who assist in delivering our platform — such as payment processors (bKash, Nagad, Rocket, Visa, Mastercard), KYC verification partners, customer support tools, and IT infrastructure providers. These third parties are contractually bound to process your data only on our behalf and according to our instructions, and must maintain appropriate security standards. We do not share your data with unrelated third parties.
6. Cookies and Tracking Technologies
5kbd uses cookies and similar tracking technologies to improve the functionality, performance, and personalisation of your experience on our platform. Cookies are small data files placed on your device when you visit our website. They allow us to recognise your browser, remember your preferences, and analyse how our platform is used.
- Essential cookies: required for the platform to function correctly — including session management, login authentication, and security checks. These cannot be disabled without impairing core functionality.
- Performance cookies: help us understand how users navigate our platform, which pages are visited most frequently, and where errors occur, enabling us to continuously improve the experience.
- Preference cookies: store your platform settings such as chosen language, display preferences, and any custom configurations you have set during your session.
- You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect how some features of 5kbd display or function.
7. Data Retention
We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by our operational, legal, and compliance obligations. Specifically, financial transaction records and account registration data are retained for a minimum of five years following account closure to meet anti-money-laundering and fraud-prevention requirements.
When we no longer have a legitimate need to retain your data, we will securely delete or anonymise it in a manner that prevents reconstruction or identification.
8. Data Security
5kbd implements technical and organisational security measures proportionate to the sensitivity of the data we process. These include 256-bit SSL/TLS encryption for all data in transit, firewalls and intrusion detection systems, strict role-based access controls that limit employee access to personal data on a need-to-know basis, regular security audits and vulnerability assessments, and two-factor authentication options for user accounts. While we take every reasonable precaution to protect your data, no online system can guarantee absolute security. If you suspect that your account has been compromised, please contact our support team immediately at the email address shown in the footer of this page.
9. Your Rights
As a user of 5kbd, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via the email address listed in the footer:
- Right of access: you may request a copy of the personal data 5kbd holds about you at any time.
- Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
- Right to erasure: in certain circumstances, you may request the deletion of your personal data. Note that some data must be retained to fulfil our legal and compliance obligations even after account closure.
10. Children and Age Restrictions
5kbd is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires users to confirm they are 21 years of age or older, and we carry out identity verification checks to enforce this requirement. If we become aware that a user under the age of 21 has registered an account, we will immediately close that account and delete all associated personal data.
If you are a parent or guardian and believe that your child may have registered on 5kbd, please contact our support team immediately via the email address shown in the footer so that we can take prompt action.
11. Changes to This Privacy Policy
5kbd reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where practicable, notify registered users via email or an in-platform notification.
Your continued use of 5kbd following any update to this Privacy Policy constitutes your acceptance of the revised terms. We therefore encourage you to review this page periodically to remain informed about how we protect your personal information.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 5kbd processes your personal data, please contact our dedicated support team. We aim to respond to all data-related enquiries within 5 business days.
You can reach us at the support email address displayed in the footer of every page on this website. We do not accept data enquiries by telephone or postal mail at this time.
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